Callaway Warns of Water Bill Errors as City Switches to Tower-Based Meter Readings
The City of Callaway is moving water meter reading from drive-by visits to a tower-based system, and it has found some reading errors during the change.
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The City of Callaway, in Bay County, Florida, is moving its water meter readings from drive-by visits to a new tower-based reading system, according to a city notice dated Nov. 6, 2026, titled “Important Notice Regarding Water Utility Bills.”
The city said it has been transitioning to the new system and that it has “recently been made aware of some reading errors during this transition.” The notice, as excerpted in the city’s CivicAlerts page, does not say which bills or billing periods were affected, how many customers were affected, or what caused the errors.
Customers who receive a Callaway water bill should read the full notice on the city’s website for any instructions on corrections. The excerpt available for this story does not include a phone number, email address or any information on credits or adjustments.
Source: City of Callaway, “Important Notice Regarding Water Utility Bills” (CivicAlerts, Nov. 6, 2026)
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Questions and answers
- Why is Callaway changing how it reads water meters?
- The City of Callaway says it has been transitioning from drive-by meter readings to a new tower-based reading system for water meters, according to its Nov. 6, 2026 notice. The notice excerpt does not give the reason for the change.
